Sample of Complaint Letters
SAMPLE COMPLAINT LETTER REJECTING FAULTY GOODS
Mr A Jones
1 Every Road
Glasgow
0141 123 4567
28th September
The Owner
A.N. Other Furniture
Any Road
Anytown
Dear Sir/Madam,
Sale of Goods Act 1979 (as amended)
On 23rd September I bought a three piece suite from you at a cost of £750 which
was faulty on delivery. The problems are:
1. One arm of the chair is loose
2. There are a number of nails sticking out of the chairs and settee
3. One of the cushions on the settee has flattened.
I advised you about these faults the day after delivery and was told someone would
call out but to date I have heard nothing from you.
I believe that you have broken your contract with me and as such I reject the goods
and claim a full refund of all monies paid. This suite will be available for collection
within the next 10 days at this address.
Yours faithfully,
A. Jones
SAMPLE LETTER TO A CREDITOR RE FAULTY GOODS
Mr A Jones
1 Every Road
Glasgow
0100 123 4567
28th September 05
The Company Secretary
Trader Finance
Finance Road
Anytown
RECORDED DELIVERY
Dear Sirs,
Account No. AB123456
Sale of Goods Act 1979 (as amended)
On 23rd September, I bought a three piece suite from A. N. Other Furniture. This
contract was arranged using a credit agreement from your company. I have
discovered that the suite is faulty. Please find enclosed copy letter to A. N Other
Furniture for your perusal
The problems are:
1. One arm of the chair is loose
2. There are a number of nails sticking out of the chairs and settee
3. One of the cushions on the settee has flattened.
I complained about this to A.N. Other Furniture the day after delivery and was told
someone would call out but to date no one has contacted me. I believe that this
company has broken its contract with me in terms of the Sale of Goods Act 1979.
As you can see I have now rejected the goods and am currently awaiting collection
of the suite and a refund of all monies paid. Section 75 of the Consumer Credit Act
1974 states your company has joint and equal liability and as such I subsequently
cancel my agreement with you.
Yours faithfully,
A. Jones
Mr A Jones
1 Every Road
Glasgow
0141 123 4567
17th November 2005
The Owner
A.N. Other Furniture
Any Road
Anytown
Dear Sir/Madam,
I refer to my letter of 28th September, copy enclosed, and note that to date I have
not received any response.
I believe that I have given you a reasonable opportunity to resolve my complaint but
you have failed to do so.
Please note that unless I hear from you within 7 days I will have no option but to
raise a small claims action against you to recover my losses.
May I take this opportunity to advise you that any expenses incurred in relation to
raising this court action will be added to my claim.
Yours faithfully,
A. Jones
SAMPLE LETTER FOR GOODS WHICH INVOLVE SERVICES
Mrs B Smith
2 Every Road
Glasgow
0141 123 4567
1st September 05
The Owner
A.N. Other Windows
Any Road
Anytown
Dear Sir/Madam,
Common Law of Scotland & Supply of Goods and Services Act 1982 Part 1A
On 25th March, I contracted your firm to supply and install double glazing to my
house at an agreed price of £3,500. I have now discovered faults with both the
installation and the windows.
The problems are:
1. Water is seeping through at window sills
2. The bedroom window will not close properly
3. The seals on the lounge windows have failed
I complained to you about these problems four weeks ago. A representative from
your firm came out to look at the problem but I have heard nothing since. I am
willing to accept a repair if this can be done within the next 7 days and without any
inconvenience to me or I request replacement windows
Please respond to my complaint within 7 days.
Yours faithfully,
B. Smith
Sample letter for to Creditor re Supply of Goods & Services/common law
Mrs B Smith
2 Every Road
Glasgow
0141 123 4567
1st September
The Company Secretary
Finance Co Ltd
Bridge Road
Anytown
Dear Sirs,
Account No. 12345
Common Law of Scotland & Supply of Goods and Services Act 1982 Part 1A
On 25th March, I contracted A.N. Other Windows to supply and install double glazing
to my home. This contract was arranged using a credit agreement with your
company. I have discovered that the double glazing is faulty.
The problems are;
1. Water is seeping through at window sills
2. The bedroom window will not close properly
3. The seals on the lounge windows have failed
I complained about this to A.N. Other Windows four weeks ago and although
someone came out to look at the problem no offer has been made.
As you know you have joint liability under Section 75 of the Consumer Credit Act
1974 and I wish these faults to be rectified without any inconvenience or
replacements installed.
Please respond to my complaint within 7 days.
Yours faithfully,
Sample letter for Hire Purchase Agreement
Mr A Jones
1 Every Road
Glasgow
0141 123 4567
9 November 05
The Company Secretary
The Finance Co Ltd
Any Street
Anytown
Dear Sir/Madam,
Account No. 345678
Supply of Goods (Implied Terms) Act 1973 (as amended)
On 1 February I entered into a Hire Purchase Agreement, through your dealer A N
Other Motors, for a used (make & model), registration number……………..The total
cost of this vehicle is £5000.00.
I have subsequently complained to A N Other Motors regarding the following faults:
1. The car has failed to start on numerous occasions.
2. There is an oil leak.
A N Other Motors have refused to make any offer.
In terms of the above legislation I would be grateful if you would now arrange to have
the car examined and the complaints rectified.
Please respond to my complaint within 7 days.
Yours faithfully,
A. Jones
Faulty goods
A. Jones
Mr. A. Jones
1 Every Road
Anytown
The Owner
A.N. Other Furniture
Any Road
Anytown
21st November
0100 123 4567
Dear Sir/Madam,
Sale of Goods Act 1979 (as amended)
On 25th October, I bought a three piece suite from you for £750 which is faulty. The problems are:
1. One arm of the settee is loose
2. There are a number of nails sticking out of the chairs and settee
3. One of the cushions on the suite has flattened.
I complained about this to you the day after delivery and was told someone would call out. I have heard nothing since. I wish to reject the goods and claim a replacement/refund.
Please respond to my complaint within 7 days.
Yours faithfully,
Faulty goods bought on credit
A. Jones
Mr. A. Jones
1 Every Road
Anytown
The Company Secretary
U. Need Finance Ltd
The Tower
Bridge Road
Anytown
21st November 0100123 4567
Dear Sirs,
Account No. 9876543
Sale of Goods Act 1979 (as amended)
On 25th October, I bought a three piece suite for £750 from
A.N. Other Furniture, who arranged credit with you. I have
discovered that the suite is faulty.
The problems are:
1. One arm of the settee is loose
2. There are a number of nails sticking out of the chairs and settee
3. One of the cushions on the suite has flattened.
I complained about this to A.N. Other Furniture, the day after
delivery and was told someone would call out. I have heard
nothing since.
I wish to reject the goods and claim a replacement/refund
from you.
You have joint liability under Section 75 of the Consumer
Credit Act 1974.
Please respond to my complaint within 7 days.
Yours faithfully,
Rejecting Goods Not Delivered On Time
Dear Madam/Sir Date:
REF: ACME 3 PIECE SUITE-ORDER NO 12345
On2nd February 1996, I ordered the above suite of furniture from your store, and was quoted a delivery date of between 4-6 weeks. I have paid the full amount in advance. However, despite numerous calls and visits to the store, and promises of delivery, I have not yet received the goods.
Under the Sale of Goods Act 1979 (as amended) I am entitled to expect goods to be delivered within a reasonable time. As it is now 11 weeks from the initial order, I feel I have been kept waiting for an unreasonable length of time. I now wish to make time of the essence in the contract. If you do not deliver the furniture within 10 days of the date of this letter, I will consider you to be in breach of contract. The contract will then be terminated and I will require a full and immediate refund.
Yours faithfully etc
Claiming a Refund from a Credit Card Company/Finance Company for a Purchase which is either Defective or where the Retailer is no Longer Trading
REF: CREDIT CARD/FINANCE AGREEMENT NO & NAME OF TRADER FROM WHOM GOODS BOUGHT
On1st March 1996, I bought a video recorder from the above retailer, using my credit card/under the above agreement*. I have had the recorder for 2 weeks, and it is now completely defective.
I have tried to get a refund from the trader but they have ceased trading/are ignoring my complaint*. Under the Consumer Credit Act 1974, Section 75, I am entitled to look to you for compensation, as this law makes you equally liable with the trader for any breaches of contract.
My statutory rights under the Sale of Goods Act 1979 (as amended) mean that goods should be of a satisfactory quality. As the recorder is no longer working, I wish to reject it and have my money refunded in full. I look forward to hearing from you within 14 days.
Yours faithfully, etc.
Rejecting Faulty Goods
Dear Sir/Madam Date:
REF: XYZ CD PLAYER
On1st March 1996, I bought a XYZ CD player from your Anytown branch. Now, 9 days after purchase, the player is completely defective, and none of the functions are operating. On complaining to the shop manager, he told me that I had to return goods within 7 days, and that it was now the manufacturer’s problem. The Sale of Goods Act 1979 (as amended) requires you to supply goods of a satisfactory quality. I must be given a reasonable length of time to examine the goods before accepting them. I think that 9 days is still within a reasonable time, and that this fault means the CD player is not satisfactory. Further, as I bought the goods from you, my contract is with you, not with the manufacturer. Therefore, I am notifying you that I am rejecting the goods on the basis of your breach of contract, and request a full refund of my money within 14 days of the date of this letter.
Yours faithfully, etc
Asking a Trader for a Free Repair to a Recently Purchased Car
REF: ABC ESTATE CAR – REG NO: K111 KKK
On14th February 1996, I purchased the above car from you, for £3,500. I have had the car for 10 weeks, and it has now developed a serious defect with the gearbox.
I understand from another mechanic that this fault is not as a result of wear and tear or misuse by me during the time that I have had the car, but was present at the time you sold it to me. I enclose a copy of his report for your information.
The Sale of Goods Act 1979 (as amended) means that I am entitled to expect the car to be of a satisfactory quality, having regard for the price paid. I feel it is unreasonable for a car of this price to have a major fault so soon after purchase, and consider you to be in breach of contract.
I would like to request that you either carry out the repair at your own expense, or you compensate me for the cost of getting the work done elsewhere, and I would like the matter resolved within 14 days of the date of this letter.
Yours faithfully etc
chachaholic 